Contact Us
Table of contents
Use this page to contact our support and business teams. Whether you need help with gameplay, have a question about a review, or want to discuss partnerships, the options below explain how to reach the right people.
Please include clear details, screenshots and any relevant account or casino information when applicable. Providing context speeds up responses and helps us investigate issues accurately.
How to contact us
You can reach our team via the site contact form or by email if shown on the support page. For account-specific queries, include your casino account ID, username and the casino where you play. Provide device and browser details when reporting technical issues to help us reproduce the problem.
When sending messages, include clear subject lines and attach screenshots or short screen recordings where possible. Keep personal data minimal; we only need what’s necessary to investigate. For urgent account access problems, contact the casino operator directly and mention that you contacted our site so we can assist as appropriate.
Questions about the slot and site
For questions about gameplay, odds and site features, we can help explain mechanics and payouts. The slot has RTP 96.2%, volatility High, max win x5000, reels 5x3, paylines 20 and bets £0.10–£100. If you need clarification on symbols, bonus rounds or the free demo, tell us which feature and we’ll reply with details.
To report bugs, describe the exact steps to reproduce the issue, note the browser and device, and include timestamps and screenshots. If a casino-specific problem occurs, list the casino name and your account status so we can advise whether the issue lies with the game or the casino platform.
Partnerships and advertising
For partnerships, advertising or promotional opportunities, outline your proposal and target audience in your initial message. Include company name, website, monthly traffic or audience demographics, campaign ideas and preferred channels. Briefly state your budget range and expected timelines so we can evaluate fit quickly.
We review commercial inquiries and respond with available options or follow-up questions. Attach a media kit or case studies where possible and specify whether you seek affiliate, sponsorship, review or banner placements. Business replies may take longer than general support due to internal review and coordination.
Complaints and suggestions
If you have a complaint or suggestion about site content, accuracy or linking to external casinos, please contact us with a clear description of the issue and any supporting evidence. State the page or article affected and the correction you propose so we can address the specific concern.
Complaints are reviewed and handled impartially; we aim to investigate thoroughly before responding. For suggestions about features or content improvements, outline your idea and its benefits. We welcome constructive feedback and will log suggestions for future updates and editorial review.
Response time
General enquiries sent via the contact form or email are usually acknowledged within 48 hours. Simple requests like FAQs or clarification on site content are often resolved within a few business days. Business or partnership proposals typically require more time for internal review and coordination with third parties.
Complaints that need escalation may take up to two weeks depending on complexity and third‑party responses. If you haven’t received confirmation within the stated windows, please send a follow-up with your original message date and subject line so we can prioritise the case.
Last updated: September 26, 2026